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2011 Jeep GRAND CHEROKEE Service Brakes Problems, Complaints and Defects

Issue ID	1060471
Internal NHTSA #	10584539
Manufacurer	Chrysler Group LLC
Brand	JEEP
Model	GRAND CHEROKEE
Model Year	2011
File date	06/06/13
Component	SERVICE BRAKES
Product type code	VEHICLE
Description of the problem	I purchased the above listed vehicle in april 2013, had to bring it back for an issue with the brakes. I had little to no pedal, brought the vehicle into the dealer waited approximately two weeks and the vehicle was returned to me. Service writer stated that being the truck was on the lot for a while, the brakes got warped. Was told that the brakes were changed. I left with the vehicle that had a little more pedal since i brought it into service. On or about the first week of feb. 2014 i experienced my brake pedal was hard as a rock and i was unable to stop the vehicle. Brought my vehicle into service explained to them what was going on and they said it was the brake boosters. I get into my vehicle a few days later and once again i was not able to stop the vehicle, this time i almost was involved in an accident. I drove the vehicle almost 10 miles at 20 mph to the dealership and demanded they fix the brakes. The service manager came out got into my vehicle drove it down the street while i was the vehicle,the vehicle was there for almost five weeks, i finally received a call on april 10, 2014 that my vehicle was ready. I get into the vehicle i press on the brake pedal and the pedal goes right to the floor. I was advised by the service writer that i needed rear brakes and that is why its doing that. The cost for rear brakes was about 500. 00, i declined and told the service writer i had my brakes done several months ago and they should not be in need of repair. He looked into the system and told me only my front brakes were repaired, they just surfaced the rotors and put the same pads back on. I went to the show room asked for a 2011 grand cherokee brought it to the service department and showed them a vehicle with 6000 more miles than mine and two millimeters less pad than mine and the brake pedal was full.
Vehicle Mileage at Failure	45000
Number of Occurences	1
Source of the issue	NHTSA WEB SITE
City and State	LAKEWOOD, NJ
VIN pattern	1J4RR6GT6BCXXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?
Was part original equipment?
No. of injured persons	0
No. of fatalities	0
Date of purchase	29/06/24
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders	8
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Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
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What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

YV1LW5208W2459312 WDBUF56X88B289905 VESFJB33C00130341 YV1964956T1088155 3MVDMBDM9PM500923 WDBNG70J24A413216 WVWZZZ3CZHE102510 LLV2A2A1680019849 5UXKR0C37H0V77168 JTHBN36F440158594 SAJDB1BX9JCK53105 JYAVN05E5FA011229

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2011 Jeep GRAND CHEROKEE Service Brakes Problems, Complaints and Defects, Recalls and Failures

2011 Jeep GRAND CHEROKEE Service Brakes Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?