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2011 Jeep GRAND CHEROKEE Steering Problems, Complaints and Defects

Issue ID	1093681
Internal NHTSA #	10617807
Manufacurer	Chrysler (FCA US LLC)
Brand	JEEP
Model	GRAND CHEROKEE
Model Year	2011
File date	10/07/14
Component	STEERING
Product type code	VEHICLE
Description of the problem	Good evening. I had purchased a 2011 certified pre-owned grand jeep cherokee on 7/4/2014. I had start to experience clunking sound and clicking as i would turn the steering wheel a few days after my purchase. I contacted the dealer that scheduled me an appointment to replace a brake booster recall on 7/18/2014 and would address other issues that i may have. During my appointment in the service department at the dealership, it was mentioned to me that the reason for the issues in my steering wheel was there result of my front struts being worn down and needs to be replaced. I was told that the struts where on back order and i would be notified once they come in. I have an appointment for their replacement on 8/1/2014 at 9:45am. After 7/18/2014 made me question if my certified pre-owned jeep had underwent the 125-point inspection that is supposed to have been conducted to make it a certified pre-owned. I had then went on the jeep website to find out want the 125-point inspection entailed. Under #90 of the 125-point inspection, speaks of shocks and struts. My question now was if my certified jeep under went the 125-point inspection, then the struts should had been addressed prior to sale. I am now beginning to experience additional issues with the vehicle. I made numerous attempts to notify the dealership to find out if the 125-point inspection had been completed. I would not get any cooperation, just passiveness. I had than called the jeep chrysler information center for some type of resolve in finding out if the 125-point inspection was completed, to no success. I am very much concern of my safety,and i need to know if this inspection was conducted prior to it being sold to me. If the dealership did not conduct the 125-point inspection, i would like them to be held accountable of this action. Please help me in any way possible with this matter. Thank you in advance.
Vehicle Mileage at Failure
Number of Occurences	1
Source of the issue	NHTSA WEB SITE
City and State	BRONX, NY
VIN pattern	1J4RR4GG9BCXXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?	N
Was part original equipment?
No. of injured persons	0
No. of fatalities	0
Date of purchase	29/06/24
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders	6
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Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
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What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

WBAFR7108DDZ67216 TMBMD25J785060861 W1KWJ7GBXPG128938 WDDGF8BB9CR207650 YV4BR0DK7M1815237 LBV11FX02RM718727 NMTEZ28E90R076531 LVVDB21B7RD707373 W0L0XCF0854062616 SADFA2BN0M1025755 JN1TCNT31U0027463 VSSZZZ6JZBR130396

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2011 Jeep GRAND CHEROKEE Steering Problems, Complaints and Defects, Recalls and Failures

2011 Jeep GRAND CHEROKEE Steering Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?