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2011 Jeep GRAND CHEROKEE Steering Problems, Complaints and Defects

Issue ID	1219212
Internal NHTSA #	10763420
Manufacurer	Chrysler (FCA US LLC)
Brand	JEEP
Model	GRAND CHEROKEE
Model Year	2011
File date	13/09/15
Component	STEERING
Product type code	VEHICLE
Description of the problem	This is the sixth time, today, 9/13/15. I haven't been killed yet, but it's a future possibility. My jeep loses power and will not steer. It happened with my mom and my only child in the jeep. Chrysler tells me every time to take it to the local dealer, quirk jeep in marshfield, ma. I do. They run the ever popular 'diagnostics' and find nothing wrong with it. Yet, it keeps happening! The last time it happened, i was on the highway during rush hour traffic. State police would not allow me to wait for aaa so i had to pay out of pocket $120 to be towed off the road by some neanderthal in a tow truck. What can i do before i am killed by this vehicle? the last time it happened was in early august of this year. I contacted jeep with this email and was told to take it in to the dealer for 'diagnostics.' i did and they found no problem again! My jeep is again losing speed and power steering. It is random. I am driving along and it loses acceleration and power steering. I am terrified to drive on the highway expect in the far right lane at minimal speeds. This is a problem because i am a travelling salesperson and must be on the road all day, five days a week. I travel up to 200 miles a day. As i indicated back in december, this is my fifth jeep. Quirk says all the recalls on my vehicle have been done and their diagnostics can find no reason for the loss of power. However, it is happening and it is extremely dangerous. Originally, when this first started happening, shortly after i bought this pre-owned jeep, i was told the tipm recall would correct these problems. Obviously, it has not. in addition, i have random issues with my key not working or my car refusing to turn on. I am a single mom who has to work. I do not have the financial ability to buy a new vehicle and junk this jeep. I need this vehicle to work as it is supposed to work.
Vehicle Mileage at Failure
Number of Occurences
Source of the issue	NHTSA WEB SITE
City and State	HUMAROCK, MA
VIN pattern	1J4RR5GT0BCXXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?	N
Was part original equipment?
No. of injured persons	0
No. of fatalities	0
Date of purchase	29/06/24
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders
Drive train type
Transmission type
Vehicle speed	60
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

W1K2470871J606010 WAUZZZ4F65N042910 JTELB71J807083820 WDD2462081N123568 5TDRDRBH3R5565647 YV1DZ73CDF2710075 1HD1KRC10JB683961 WAUDF78E07A062234 5TDZZRAH4MS068097 WMWSX3104CT381548 5NPDH4AE3CH119132 WDD2462011N082589

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2011 Jeep GRAND CHEROKEE Steering Problems, Complaints and Defects, Recalls and Failures

2011 Jeep GRAND CHEROKEE Steering Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?