2011 Jeep GRAND CHEROKEE Structure Body Problems, Complaints and Defects, Recalls and Failures

This is an online automotive information provider of a detailed information on complaints, defects and recalls for Jeep GRAND CHEROKEE 2011 structure body. Our users can find data on mass market car models from most popular brands. The service allows to compare and analyze statistics for reported problems, complaints, recalls for various manufacturers. We hope our site will help with selecting of a reliable and safe car. By using this tool, you will be able to get records with description of safety issues for vehicles, equipment, tires and child restraints. These issues include safety recalls for your Jeep GRAND CHEROKEE 2011 structure body and complaints other owners have filed.
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2011 Jeep GRAND CHEROKEE Structure Body Problems, Complaints and Defects

 Issue ID1450012
 Internal NHTSA #11075224
 ManufacurerChrysler (FCA US LLC)
 BrandJEEP
 ModelGRAND CHEROKEE
 Model Year2011
 File date15/01/18
 ComponentSTRUCTURE:BODY
Product type codeVEHICLE
 Description of the problemOver a period of one week, both of the tubular side steps broke off my jeep. In one case, i was standing on the driver's side tubular side step in order to reach a windshield wiper. With no warning, the entire tube dislodged from all three brackets and fell to the ground with me falling too. One week later, while picking up a customer at his hotel, he used the passenger side tubular side step to help him enter the car. Again, with no warning the tube broke off and fell to the ground. My customer was injured pretty badly as his shin was cut open by one of the mounting brackets for the tubular side step. Upon inspection of both tubes, it is evident that the tubes are very light wall and corroded away in the vicinity of each fastener, allowing the fasteners to pull right through the tube wall. What worries me is that there was no warning. Neither tube showed any signs of being loose. The fasteners were (still are) tightly secured to the mounting brackets. With this type of "no warning" failure, one can imagine what would happen if a jeep is driving down the road and a tubular side step falls off. I would think that would be a major safety concern. Fyi - my local jeep dealer expressed their condolences, but stated that on a 7 year old vehicle that would not be jeep's issue if it corroded and fell off. I suggested that the tubular side step falling off could have the same devastating effect as a bumper falling off. It was suggested that i should engage the dealer in more frequent multi-point inspections. Yet, they confirmed that checking the side steps is not on the multi-point list. I'm making you aware of this because i couldn't live with myself if i didn't report it and later heard of a death or injury as a result of this happening to another jeep owner or to an innocent victim.
 Vehicle Mileage at Failure89000
Number of Occurences
Source of the issueNHTSA WEB SITE
 City and StateOCONOMOWOC, WI
VIN pattern 1J4RR6GT7BCXXXXXX
 Was vehicle invloved in a crash?N
 Was vehicle involved in a fire?N
 Was incedent reported to police?N
 Was medical attention required?Y
 Was part original equipment?
No. of injured persons1
No. of fatalities
 Date of purchase29/06/24
Was original owner?N
Anti-lock brakesN
Cruise controlN
Number of cylinders
Drive train type
Transmission type
 Vehicle speed0
 DoT tire identifier
 Tire size
 Location of tire code
 Type of tire failure code
 Was defective tire repaired?
 Date of manufacture
Type of child seat code
Type of restraint
 Dealer's name
 Dealer's telephone number
 Dealer's city
 Dealer's state code
 Dealer's ZIP code
  • What is Recall?

    A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
  • What is Failure?

    Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
  • What is Defect?

    Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

 

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