Issue ID | 1264580 |
Internal NHTSA # | 10838579 |
Manufacurer | Chrysler (FCA US LLC) |
Brand | JEEP |
Model | GRAND CHEROKEE |
Model Year | 2011 |
File date | 23/01/16 |
Component | UNKNOWN OR OTHER |
Product type code | VEHICLE |
Description of the problem | I cut my thumb & scraped a knuckle on some very sharp trim around the top of the cup holder when i reached inside it in a parking lot. The bottom of the trim had pulled away from the side and was protruding at an angle in more than one spot inside the cup holders. I took the car back to the dealership where i had purchased it less than one month prior to the incident. They said the entire piece which included the cup holders, tray, & gear shift would have to be replaced for $500 and i would have to pay for it since the extended warranty i had paid $2500 for did not cover it. So i not only got injured, but i'm stuck with the bill and cannot even work with my special needs client until it gets replaced since i can't put him in a dangerous situation. This jeep only had 28,232 miles on it and was in good shape when i bought it on 1/25/16, so this never should have happened. If the cup holders could have been removed and replaced separately, it would have saved me a lot of money and taken a lot less time for the mechanics to replace them. This was not the kind of quality i expected for a jeep grand cherokee. |
Vehicle Mileage at Failure | 29000 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | SHEBOYGAN, WI |
VIN pattern | 1J4RR4GG7BCXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | 1 |
No. of fatalities | |
Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 0 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |