Issue ID | 1610675 |
Internal NHTSA # | 11268983 |
Manufacurer | Chrysler (FCA US LLC) |
Brand | JEEP |
Model | GRAND CHEROKEE |
Model Year | 2011 |
File date | 16/10/19 |
Component | UNKNOWN OR OTHER |
Product type code | VEHICLE |
Description of the problem | The lug nuts on the vehicle were swollen and apparently it's a known issue with jeep i had to pay money out my own pocket to buy new lug nuts to rotate my tires which cost over $200 and when i contacted jeep via email they said they were going to diagnose the problem and reach back to me it's been over a year now and havent heard from them i contacted them 3 more times and no response. Now i have an issue with my bluetooth being connected to my phone it keeps kicking my phone out i did a reset and hasn't worked and jeep dealership is telling me its $135 to fix which i refuse if there is a known problem with jeep and the radios that should be on recall as well. I have to re-pair my phone everytime i get back into my car. The bluetooth hasn't been working since may 2019 and my lug nuts had to be replaced last year august 2018. I bought this car in 2015 and the dealership told me i had 5 year warranty come to find out i had one year remaining because it started in 2011 when the car was made. Customer service sucks more and more with these dealerships not knowing a thing ! They just tell me they dont kno anything about this or that that i complain about. Ridiculous |
Vehicle Mileage at Failure | |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | BARRINGTON, NJ |
VIN pattern | 1J4RR4GG9BCXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |