Issue ID | 1320191 |
Internal NHTSA # | 10908577 |
Manufacurer | Chrysler (FCA US LLC) |
Brand | JEEP |
Model | GRAND CHEROKEE |
Model Year | 2011 |
File date | 21/09/16 |
Component | VISIBILITY/WIPER |
Product type code | VEHICLE |
Description of the problem | The leather covering the top of dash under windshield has come loose, dislodging the defroster vent and blocking airflow from the defroster. Defroster vent cannot be reseated because of mis-shaped leather. While driving during early morning, condensation on windshield could not be cleared by defroster because no airflow was reaching the windshield on the drivers side. Had to pull off the road and pull the leather away from the vent opening to allow windshield to clear. If i had been driving in traffic, this would be extremely dangerous. I have called jeep customer service, but they will not acknowledge a manufacturing defect, but cannot tell me why this has happened. They will not repair because the vehicle is out of warranty. The leather started coming loose 2 months after the warranty expired. There are numerous cases of this same problem in online jeep forums. I took the vehicle to a local vinyl shop, but they could not fix without removing the windshield; windshield cannot be removed without breaking it. New windshield for overland model with rain sensor is over $1,000. Winter is approaching, but i will not be able to clear the windshield of ice and snow because of this problem. |
Vehicle Mileage at Failure | 51000 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | JONESBORO, AR |
VIN pattern | 1J4RR6GG5BCXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 25 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |