Issue ID | 932073 |
Internal NHTSA # | 10467763 |
Manufacurer | Chrysler Group LLC |
Brand | JEEP |
Model | GRAND CHEROKEE |
Model Year | 2011 |
File date | 30/04/12 |
Component | VISIBILITY/WIPER |
Product type code | VEHICLE |
Description of the problem | Jeep's climate control is not allowing permanent engagement of recirculation option which leads to allergens and pollutions from outside get inside of the vehicle without driver realizing it. Few times i was, literally, inches away from rear ending vehicles in front of me. When i'm going 60-65 mph on a highway and climate control opens intake for outside air, with my eyes becoming watery from allergy, i had to find that recirculation button to reengage it. It happens exactly every 5 minutes. When i brought vehicle to jeep's dealer they told me that it's the way system built and there can be two ways to eliminated the hazard: complete shut down of intake or climate control program update. I called jeep's help line and explained the problem to their representative providing suggestions stated above. After that i was given 'great' explanation: climate control acts this way because it was done by design !? Based on that they refused to do anything to fix it. I have two other vehicles (honda and suzuki) and those cars don't have problem like jeep has. This shows that all jeep needs to do is issue software patch for their climate control program to take care of this issue. |
Vehicle Mileage at Failure | 4000 |
Number of Occurences | 1 |
Source of the issue | NHTSA WEB SITE |
City and State | WARRINGTON, PA |
VIN pattern | 1J4RR4GTXBCXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | |
Was part original equipment? | |
No. of injured persons | 0 |
No. of fatalities | 0 |
Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | 8 |
Drive train type | 4WD |
Transmission type | |
Vehicle speed | 65 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |