Issue ID | 1179877 |
Internal NHTSA # | 10713784 |
Manufacurer | Chrysler (FCA US LLC) |
Brand | JEEP |
Model | GRAND CHEROKEE |
Model Year | 2015 |
File date | 20/11/14 |
Component | ELECTRICAL SYSTEM |
Product type code | VEHICLE |
Description of the problem | I purchased a brand new jeep grand cherokee summit in nov of 2014 and randomly its radio will state that is has an "ip address conflict" when this occurs whatever setting the radio was on cannot be changed. This issue causes the heater to become unresponsive, if the heated seats are turned on they cannot be turned off, and general unresponsiveness of all systems controlled by the radio. If you turn the car off and back on the problem remains for about 30 minutes until the radio decides to reset itself. This issue could be life threatening in colder climates when the heater is a necessity but cannot be operated, also the discomfort from the heated seats when they cant be turned off makes it difficult to continue driving. I have notified chrysler of the issue and have taken it to the dealership where i was informed that i am not the only person with this complaint but there is nothing they can do about it until jeep decides to put out a fix for the issue. The issue has been happening intermittently for about 6 months now and no fix from jeep is in sight. I have videod the issue with my cell phone and tried to send the video to chrysler. To which their response is that they have no way to receive the video from me therefore i am left with the same issue of, if they cant verify the problem then it doesn't exist even though i offered video proof. |
Vehicle Mileage at Failure | 100 |
Number of Occurences | 1 |
Source of the issue | NHTSA WEB SITE |
City and State | EIELSON AFB, AK |
VIN pattern | XXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | 0 |
No. of fatalities | 0 |
Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 0 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |