Issue ID | 1632933 |
Internal NHTSA # | 11297531 |
Manufacurer | Chrysler (FCA US LLC) |
Brand | JEEP |
Model | GRAND CHEROKEE |
Model Year | 2015 |
File date | 02/01/20 |
Component | ENGINE |
Product type code | VEHICLE |
Description of the problem | I took the vehicle to towbin dodge in north las vegas for a check engine light. Are used an extended warranty service to get the car looked at and repaired. The maintenance representative advised me that there was an open recall for the omissions on the diesel engine. I was aware of the eco-diesel recall and had decided not to take advantage of this recall. I was prepared not to receive the $3000 that diamond chrysler fiat was offering for customers to get this done. I advise matt the maintenance representative not to accomplish the recall. When my wife went to go pick up the vehicle to our surprise the recall was performed. Matt and the service manager jesus admitted to their mistake of accomplishing the recall without our authorization. I have asked him to revert the software to the manufacture default and they are not able to accomplish it. I have spoken to the district service manager robert. I asked robert to buy the vehicle back for me because i do not want itanymore. He said he would coordinate with damian chrysler fiat to see what could be done about this. I would like some assistance in coordinating with the manufacture of the vehicle to get it bought back. |
Vehicle Mileage at Failure | |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | LAS VEGAS, NV |
VIN pattern | 1C4RJFCM4FCXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |