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2015 Jeep GRAND CHEROKEE Forward Collision Avoidance Sensing System Problems, Complaints and Defects

Issue ID	1327691
Internal NHTSA #	10917387
Manufacurer	Chrysler (FCA US LLC)
Brand	JEEP
Model	GRAND CHEROKEE
Model Year	2015
File date	21/07/16
Component	FORWARD COLLISION AVOIDANCE: SENSING SYSTEM
Product type code	VEHICLE
Description of the problem	Forward collision warning system with brake mitigation continues to engage intermittently on its own. This is not to be taken lightly. The forward collision warning with brake mitigation engages intermittently, out of the blue, when there is no need. Meaning; i'll be driving along . . . No cars or objects in front of me, and all of a sudden the system slams on the brakes, jerks very abruptly, audible bells go off and the screen illuminates brake brake brake! There have been 3 instances in which my family and i have nearly been rear-ended due to this erratic behavior that the vehicle is demonstrating. I've been in a comparably equipped loaner car for the past five weeks and it has not demonstrated this type of inconsistent, erratic behavior. This vehicle is unsafe to drive, be in or around. The jeep was purchased on july 9, 2016. I have taken the vehicle into the service department 4 times since july 21, 2016. After examination of damage, electric tech review and 2 test drives (32 miles and 100 miles) the response i get is, "the system is working as designed." the vehicle has been in service 51 of the 103 days of ownership, 49. 5%. The selling/servicing dealer and manufacturer has been extremely negligent in providing transparency to any similar issues to mine. Quite frankly, they haven't communicated much of anything to me. The last time the service advisor reached out to me, via text, was on september 23, 2016. My customer experience has been awful. I do not feel safe in an fca vehicle, nor do i respect any of their corporate or dealer network associates. This is the worst consumer experience of my life. Unbelievable that my safety is not a concern to fca or the selling/servicing dealer. If it were, i would have been provided a full refunded and free to go elsewhere make a purchase with a manufacturer that i trust and appreciates me, the customer.
Vehicle Mileage at Failure	6493
Number of Occurences	1
Source of the issue	NHTSA WEB SITE
City and State	ROGERS, AR
VIN pattern	1C4RJFJTXFCXXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?	N
Was part original equipment?
No. of injured persons
No. of fatalities
Date of purchase	29/06/24
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders
Drive train type
Transmission type
Vehicle speed	60
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

WA1ANAFY6L2077340 WAUZZZ8P49A029959 3FMTR1R49PMA73210 WDD2122021A152833 5TDZZRAH4MS068097 1C4BJWFG8FL746796 11100847707777MAN JTJBJRBZ002026573 X9FDXXEEBDCY53047 WDBB9066331S72755 1XKYD49X5MJ432778 WDD2052641F300094

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2015 Jeep GRAND CHEROKEE Forward Collision Avoidance Sensing System Problems, Complaints and Defects, Recalls and Failures

2015 Jeep GRAND CHEROKEE Forward Collision Avoidance Sensing System Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?