Issue ID | 1185839 |
Internal NHTSA # | 10721172 |
Manufacurer | Chrysler (FCA US LLC) |
Brand | JEEP |
Model | GRAND CHEROKEE |
Model Year | 2015 |
File date | 27/04/15 |
Component | POWER TRAIN |
Product type code | VEHICLE |
Description of the problem | I took my 2015 jeep cherokee latitude in for a recall software update to protect durability of the 9 speed automatic transmission. Driving home the vehicle was at 5500 rpms at 50 mph. I took it back to the service dealership and was advised there was a transmission code and as they had no transmission tech i'd have to get it to a jeep dealer 30 miles away. The servicing dealership put this on me to do. They did not mention any safety risk of driving its there until i expressed concern. They then had me take it home and call roadside assistance. A month later it is 35 miles away sitting at a jeep dealer waiting for a new transmission. The vehicle has 3600 miles on it. Communication and customer service has been poor. I've requested twice direct e mail communication with my case manager to track exchanges but have been ignored beyond phone communication. |
Vehicle Mileage at Failure | 3600 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | GRANTS PASS, OR |
VIN pattern | 1C4PJMCS6FWXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | 0 |
No. of fatalities | 0 |
Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 55 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |