Issue ID | 1307083 |
Internal NHTSA # | 10894308 |
Manufacurer | Chrysler (FCA US LLC) |
Brand | JEEP |
Model | GRAND CHEROKEE |
Model Year | 2015 |
File date | 30/06/16 |
Component | POWER TRAIN |
Product type code | VEHICLE |
Description of the problem | While driving, the gear shift control mechanism will shift into neutral when inadvertently bumped. This has occurred on a few occasions while i was reaching across to the glove compartment, passenger seat, radio, or phone charger console area. All of these areas are near, or in line with, the gear shift control which is located in the middle of the car below the arm rest on the driver's right hand side. Twice this has occurred on the highway when i was reaching for change for a toll. Per the design (according to my dealer's customer service representative), the gear shift button doesn't require it to be pushed in when shifting from drive to neutral. So, when/if i lightly bump it (as i have without realizing it), it will simply & quietly shift from drive into neutral. It is a design flaw that is very dangerous. The button on the gear shift lever should require the driver to press it for any shift changes. The customer service agent at the dealership told me all the jeep gear shifts were designed this way. I asked him if i should file a complaint with jeep chrysler and he told me if i wanted to i could but ... Then he just shrugged his shoulders. So, rather than taking the chance of being ignored i felt it was important file a complaint with the nhtsa before someone gets injured or killed. |
Vehicle Mileage at Failure | 9000 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | NEWPORT, NH |
VIN pattern | 1C4RJFBG3FCXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 50 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |