Issue ID | 1399237 |
Internal NHTSA # | 11014283 |
Manufacurer | Chrysler (FCA US LLC) |
Brand | JEEP |
Model | GRAND CHEROKEE |
Model Year | 2015 |
File date | 29/07/17 |
Component | POWER TRAIN |
Product type code | VEHICLE |
Description of the problem | After we purchased the jeep grand cherokee it was taken in for a recall for the tcm, to be serviced and have the power steering fluid checked for leaks due to the well being empty. We were then told when we picked up the vehicle and the power steering well was dry that all jeeps are like that. After questioning that statement the tech went to vehicle and filled the well. After the dealership replaced the part, the vehicle will hold for 2 to 3 seconds then begin to roll back for 10 to 30 feet depending on the grade of the incline when in drive. It is an automatic with the hill start assist which does hold the brakes for the allotted time. The recall was for the vehicle to go into park if the driver takes off his seatbelt and exits the car in gear. That does work. The jeep will continue to roll until it jerks itself into neutral then stalls the motor, it will continue to roll if the brake is not applied. Chrysler and the dealership continue to say that all vehicles (automatics) will roll back on an incline in drive and not stop until you apply the brake no matter the distance. We have discussed this issue with multiple chrysler certified mechanics and they have stated that under any circumstance no automatic transmission should roll back more than a foot. The manager of the service department stated that all vehicles roll back no matter the distance. I stated my kia soul does not even move an inch backwards in drive on an incline, he responded with"yes it does". He then stated that "due to the lemon law we can not guess what is wrong, if we are fix it three times you can return the vehicle and the time we have put into your jeep we are not getting paid for ". He also stated that our jeep does not idle high enough and can not be adjusted and chrysler says we are responsible to have control of the vehicle at all times. We don't want to return the jeep we want it safe. |
Vehicle Mileage at Failure | |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | WABASH, IN |
VIN pattern | 1C4RJFCG4FCXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
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Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
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Was defective tire repaired? | |
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