Issue ID | 1564157 |
Internal NHTSA # | 11207484 |
Manufacurer | Chrysler (FCA US LLC) |
Brand | JEEP |
Model | GRAND CHEROKEE |
Model Year | 2015 |
File date | 03/05/19 |
Component | SEATS |
Product type code | VEHICLE |
Description of the problem | While the car was running, but parked in the school parking lot. A friend placed his backpack into the car as he was getting into the passenger seat. The headrest came off and was hanging by a nylon strap and a broken piece of plastic was dropped into the passenger floorboard area. Inically, i thougt he had done it, but realized he didn't hit the headrest with that much force to dislodge or break the headrest. He got in and we drove home, thinking we would look at it there. Meanwhile, i had him text my service advisor (colleen) at greenway dcj dealership in orlando, florida. She advised me that i would have to have the headrest replace as it could not be reattached due to the broken plastic piece. While researching this information i discovered that this is a know problem but it is not yet a recall issue. I feel that it needs to be investigated more closely and the repairs covered. I am lucky that it was not my headrest, and that it didn't occur while i was driving at interstate speeds. I am hopeful that hq will do the right thing and fix my broken headrest as well as inspect and replace or repair my driver's side headrest since i'm now paranoid that it will happen to that one next and while either myself, my husband, or someone else is driving the jeep. |
Vehicle Mileage at Failure | 39600 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | ORLANDO, FL |
VIN pattern | 1C4RJEBG3FCXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 0 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |