Issue ID | 1619648 |
Internal NHTSA # | 11280773 |
Manufacurer | Chrysler (FCA US LLC) |
Brand | JEEP |
Model | GRAND CHEROKEE |
Model Year | 2015 |
File date | 20/10/19 |
Component | SEATS |
Product type code | VEHICLE |
Description of the problem | While parked in my driveway, unoccupied, and engine not running, the active headrest restraint system on the drivers side deployed. There was no collision or contact with anything to cause deployment. The mechanize internal parts the keep the headrest together broke causing deployment and not allowing the headrest to be reset or put back in place. I had to put a bungie cord around the headrest to hold it back in place so i can drive the vehicle without the deployed headrest pushing against the back on my head, which is very uncomfortable. This occurred at approximately 61800 miles. My factory extended warranty expired at 60000. Even thought the dealer is familiar with this problem fca will not cover this repair which was quoted at $900. I was also told the parts are back ordered with no date as when they will be available. This is a defective safety part problem which fca should be required issue a recall.*dt*jb |
Vehicle Mileage at Failure | 61800 |
Number of Occurences | 1 |
Source of the issue | NHTSA WEB SITE |
City and State | NORTH FORT MYERS, FL |
VIN pattern | 1C4RJFCM3FCXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 29/06/24 |
Was original owner? | Y |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | 6 |
Drive train type | RWD |
Transmission type | |
Vehicle speed | 0 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |