Issue ID | 1319144 |
Internal NHTSA # | 10907556 |
Manufacurer | Chrysler (FCA US LLC) |
Brand | JEEP |
Model | GRAND CHEROKEE |
Model Year | 2015 |
File date | 17/06/16 |
Component | SERVICE BRAKES |
Product type code | VEHICLE |
Description of the problem | I brought my vehicle to mark dodge jeep dealer at 3777 gerstner memorial blvd, lake charles, la 70607, (337) 474-2640, on 6/17/16 for the left front brake caliper recall. They checked the part and determined i needed a replacement. They told me they ordered it, however it has still not come in yet, and that was over 3 months ago. I have called them several times during this 3 month period. Each time they report a different story. Once they said it was on back order and they could only order one brake caliper per week. Another time they said i was next on the list to get one. They next time they said it was in, but they called back to say it was not in. They have told me a number of excuses that never add up. They cannot tell me when the part will arrive or what to expect. Please investigate this dealer and the process they are using to fix these recalls. I would like to get this issue repaired and dont feel that i should have to go through the expense and time to drive to another city to have this recall repaired. |
Vehicle Mileage at Failure | |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | BATON ROUGE, LA |
VIN pattern | 1C4RJFBG2FCXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
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DoT tire identifier | |
Tire size | |
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Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
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