Issue ID | 1282641 |
Internal NHTSA # | 10864408 |
Manufacurer | Chrysler (FCA US LLC) |
Brand | JEEP |
Model | GRAND CHEROKEE |
Model Year | 2015 |
File date | 02/04/16 |
Component | UNKNOWN OR OTHER |
Product type code | VEHICLE |
Description of the problem | On numerous occasions after we bought out jeep, after shifting the gear lever the jeep was in a gear other than what was selected. On several occasions, we would shift the lever upward to park , push the off button, start to exit the vehicle and it would begin to roll. On april 6, 2016, my husband pulled into our garage pushed the gear shifter up into what he thought was park, pushed the off switch, raised the back hatch and began to exit the vehicle. As he exited, the jeep rolled backwards striking the ceiling of the garage door and damaging the tailgate. We contacted the dealer to obtain a number for chrysler customer care. We called and spoke to someone there. They assigned us a case number #29033851. A third party met us at the dealer to go over the systems on the vehicle. The estimated damaged is $1,693. 30. We also sent s letter to the ceo of chrysler regarding this issue with the shifter with no response. Since then we have heard that chrysler will be recalling millions of the 2015 grand cherokees due to this issue. We finally received a letter from chrysler stating they are not led to believe that the incident we had was due to a manufacturing responsibility. We don't understand how they can do a major recall on the same issue that caused our incident. |
Vehicle Mileage at Failure | 12500 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | CLAYTON, DE |
VIN pattern | 1C4RJFBG2FCXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |