Issue ID | 1607474 |
Internal NHTSA # | 11266532 |
Manufacurer | Chrysler (FCA US LLC) |
Brand | JEEP |
Model | GRAND CHEROKEE |
Model Year | 2015 |
File date | 03/10/19 |
Component | UNKNOWN OR OTHER |
Product type code | VEHICLE |
Description of the problem | Refer to fca "star case" s1908000157. Unauthorized, unrequested, unsolicited and unwarranted over-the-air update to uconnect system failed, and "bricked the system. Safety issues include: - hands-free phone system non-functional. - navigation system no longer available. - emergency service features not available. Please note that there are other failings, but are not known to be safety issues, per se. These problems persist at all times, whether the vehicle is stationary or in motion. Uncertain what other vehicle systems this affects. There is no geographic location dependency on the issue. Vehicle operation is pending further understanding of potential risks, and issue correction by fca. Fca customer service (3rd party to fca), claims that there is no over-the-air solution to this update failure. They were unable to reach management level personnel at nearest dealership to generate issue awareness. Dealers claim no awareness or knowledge of issue, and are seeking fees for diagnosis and correction of issue. As the outright owner of the vehicle, what can be done to terminate fca from conducting any further unauthorized vehicle software updates? All purchase terms have been legally reviewed, and there is no binding agreement that allows fca or affiliates to conduct any vehicle modifications - including software changes - without owner permission. It has been learned in the last 24 hours, that this issue has become chronic affecting a large number of vehicles. Wait times in contacting fca customer service are indicative of the extent of the problem, forcing owners to wait on hold for service up to an hour. Vehicle is currently considered non-operable, until further understanding of risks are understood. Seeking tsb for issue. |
Vehicle Mileage at Failure | 38000 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | SAN DIEGO, CA |
VIN pattern | 1C4RJFCM6FCXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
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Vehicle speed | 55 |
DoT tire identifier | |
Tire size | |
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Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
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Dealer's name | |
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