Issue ID | 1628473 |
Internal NHTSA # | 11290299 |
Manufacurer | Chrysler (FCA US LLC) |
Brand | JEEP |
Model | GRAND CHEROKEE |
Model Year | 2018 |
File date | 12/12/17 |
Component | ELECTRICAL SYSTEM |
Product type code | VEHICLE |
Description of the problem | Tl* the contact owns a 2018 jeep grand cherokee. The contact stated that the radio/infotainment system controlled several functions in the vehicle, including heating and air. The contact stated that on several occasions, the infotainment system overheated and caused several of the electrical functions to become inoperable. Also, on occasion, the heat or air would activate independently and could not be turned off. The contact stated that the radio would then attempt to reboot until the battery discharged. The vehicle was taken to garden city jeep (283 n franklin st, hempstead, ny 11550, (516) 336-4712) to be diagnosed and the dealer was able to duplicate the failure. The infotainment system was replaced; however, the failure recurred. The vehicle was also taken to east hills jeep and bayside jeep in new york for additional inquiries. The manufacturer was notified of the failure. The contact was informed that the infotainment system was safe to operate at 80 degrees; however, the temperature of the infotainment system showed at over 100 degrees during operation. The approximate failure mileage was 16. |
Vehicle Mileage at Failure | 16 |
Number of Occurences | |
Source of the issue | HOTLINE VOQ |
City and State | FLUSHING, NY |
VIN pattern | 1C4RJFJT2JCXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | Y |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 30/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |