Issue ID | 1523098 |
Internal NHTSA # | 11162285 |
Manufacurer | Chrysler (FCA US LLC) |
Brand | JEEP |
Model | GRAND CHEROKEE |
Model Year | 2018 |
File date | 19/11/18 |
Component | SERVICE BRAKES |
Product type code | VEHICLE |
Description of the problem | I purchased a 2018 jeep grand cherokee limited in september 2018. With barely 1,400 miles on it, the brakes failed when i was in bumper to bumper traffic for two straight hours on 287 in rockland county, ny. I had my foot on the brake as the road was closed due to a truck fire. Suddenly the brake completely depressed to the floor and the car rolled into a mac truck. I had front end damage in the amount of $1,100, which i paid for myself; and, no one was injured, thank god. Jeep would not even give me permission to rent a car in the interim. I called over 25 times and couldn't get past first line customer service. The engineer came and did a very quick inspection of this car. He claims that he didn't find anything wrong with it; but, i know what happened. The car was towed to and from the service shop as i am petrified to drive it. I paid over $40,000 cash for this vehicle upfront. I got nowhere with jeep corporate. I even tried to write to the president of jeep; but, did not receive an answer. The dealership won't assist me either. I have read about similar issues on the internet with the cherokee, the compass and the grand cherokee. After a month, jeep corporate sent me a form letter stating that there is nothing wrong with the vehicle, they can't duplicate the problem; and, i should take it up with my insurance company, which i didn't do as this was not my fault. The form letter has no name, address, phone number, nor email address. As a result, i am stuck with this unsafe vehicle, as i can't afford to trade it in and lose thousand of dollars. |
Vehicle Mileage at Failure | 1400 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | TOWACO, NJ |
VIN pattern | 1C4RJFBG6JCXXXXXX |
Was vehicle invloved in a crash? | Y |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 30/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 1 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |