Issue ID | 1554670 |
Internal NHTSA # | 11195260 |
Manufacurer | Chrysler (FCA US LLC) |
Brand | JEEP |
Model | GRAND CHEROKEE |
Model Year | 2018 |
File date | 14/03/19 |
Component | STRUCTURE:BODY |
Product type code | VEHICLE |
Description of the problem | I purchased a new 2018 grand cherokee trailhawk edition last fall that was factory equipped with "rock rails". I have discovered that the factory specified jacking location "pinch points" are obscured by the rails and no longer accessible using the supplied jack. There are "cutouts" in the rails but they are not large enough to allow access to the jacking location points. I had the first service performed at the dealership and showed them the problem. They also could not locate a safe jacking location using the factory supplied tools. It is potentially very dangerous to attempt any type of tire change procedure using the supplied factory jack on a grand cherokee with the rock rails option. Serious bodily injury and/or death could result if the vehicle was to slip/fall off the jack while following the procedure outlined in the factory user's manual. I have contacted us corporate jeep several times via email and phone (3/15, 3/17, 3/27, and 4/2). They assigned case #58203148 to the issue but have not yet provided any suggestions or remedy to the problem. I have not received any response from them other than "they're looking into the problem".*dt consumer stated the cutout is not large enough for the |
Vehicle Mileage at Failure | 9500 |
Number of Occurences | 1 |
Source of the issue | NHTSA WEB SITE |
City and State | VAIL, AZ |
VIN pattern | 1C4RJFLG6JCXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 30/06/24 |
Was original owner? | Y |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | 6 |
Drive train type | RWD |
Transmission type | |
Vehicle speed | 0 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |