Issue ID | 1458667 |
Internal NHTSA # | 11083537 |
Manufacurer | Chrysler (FCA US LLC) |
Brand | JEEP |
Model | GRAND CHEROKEE |
Model Year | 2018 |
File date | 20/01/18 |
Component | VISIBILITY/WIPER |
Product type code | VEHICLE |
Description of the problem | On january 25, 2018 i wrote a letter to my local dealer (anchorage chrysler center) asking for their help in working with jeep chrysler to find a solution to the front windshield wipers of my brand new 2018 jeep grand cherokee summit freezing to the windshield while operating the vehicle on city streets with full defrost while operating in frigid cold temperatures. Along with the letter i included a few photos that showed the problem, though they hardly did it justice. On february 7, 2018 i received a reply from fca that they "understood why this might cause a concern, but the characteristic i described was not related to a defect in materials, workmanship, manufacturing or factory preparation and therefore there was nothing that could be done (paraphrased)." on february 13, 2018, i wrote fca a reply disagreeing with their findings and cited the design feature that is causing the problem and that they did in fact provide the option on the 2018 cherokee's, but not the grand cherokee's. I do not understand the logic and asked for their help in identifying a solution to the problem "on my new $50,000+ automobile." it has been more than a month and i have not received a reply. I am very disappointed at their lack of a reply. I remain convinced this is a safety issue and needs to be addressed. |
Vehicle Mileage at Failure | 3000 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | ANCHORAGE, AK |
VIN pattern | 1C4RJFJG8JCXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 30/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 45 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |