Issue ID | 1678405 |
Internal NHTSA # | 11342149 |
Manufacurer | Kia Motors America |
Brand | KIA |
Model | OPTIMA |
Model Year | 2012 |
File date | 28/07/20 |
Component | FUEL/PROPULSION SYSTEM |
Product type code | VEHICLE |
Description of the problem | My 2012 optima was taken to imperio kia in dana point for a mandated engine inspection. After the inspection, i noticed the adviser acting strangely. My car engine started to hesitate, and began to smell rubber burning. The dealership did not ever answer the phone, and with 4 weeks they closed down. My car was inspected at kia of irvine, who determined the engine was damaged beyond repair, it had metal pieces and rubber pieces in it, the hoses were disconnected and there was rubber melted onto the exhaust manifold. There were missing clamps and numerous other probems. Kia replaced my engine and turbo with rebuilt parts, after a wait that lasted 4 more weeks. Kia provided me a 5 year extended warranty on all the components that were replaced and damaged in this case #12538291. In 2019, another mandated inspection occurred for the fuel pump system and fuel pipe in the vehicles that previously required a replacement engine, because there was a danger of fire. On july 28, 2020, the optima started to lose its power, and choked and hesitated upon startup while i was in traffic. It was very dangerous. I reopened the engine claim and took the optima into the irvine dealership. They clain there is no extended warranty, that it does not exist! They accept no responsibility for the inspection or lack there-of for the fuel pipe, and claim that the warranty and recall do not cover the fuel pump. Agents are working from home due to covid-19, and there is no customer service to speak of. The quote from the dealership is extremely high and they want to charge me a high diagnostic fee as well. I have been through enough trauma because of kia, and i want them to be held accountable. Their warranty records are a disgrace. |
Vehicle Mileage at Failure | 80000 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | ALISO VIEJO, CA |
VIN pattern | 5XXGR4A64CGXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 35 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |