Issue ID | 1297997 |
Internal NHTSA # | 10884133 |
Manufacurer | Kia Motors America |
Brand | KIA |
Model | OPTIMA |
Model Year | 2012 |
File date | 04/07/16 |
Component | UNKNOWN OR OTHER |
Product type code | VEHICLE |
Description of the problem | Purchased a used 2012 kia optima on 5/18/15 with 20,000 miles on it from a kia dealership which certified that the engine was covered under warranty. Car was serviced for oil changes at the recommended intervals. The last oil change occurred on 5/24/2016 for which i provided a jiffy lube receipt. The engine failed on 7/4/2016 at which time the car had 39,520 miles. Prior to the oil change on 5/24/2016 i had the oil changed on 2/26/2016 for which i provided a hand written receipt as the garage is not a national chain and doesn't have computerized receipts. Kia motors is refusing to honor the warranty because they said i don't have sufficient proof of regular maintenance. I provided them with the proof i had regularly maintained the vehicle but they refused to accept it. This car shut off at a major intersection. A notice flashed to put the car in neutral or park and restart the engine which i did. The car restarted and i drove another 10 miles and it cut off again in the middle of a busy highway and would not restart . I went on the internet and discovered that there is a warranty bulletin 2016-09 on this engine extending the warranty to ten years 120,000 miles . They extended the warranty because there is a problem with the engine and are denying customer's warranties by rejecting proof of regular maintenance thus not fulfilling their warranty . They position is the oil was dark but i looked at the oil and engine and it looks fine to me... It's dark because it had been driven not because of neglect. |
Vehicle Mileage at Failure | 39520 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | SICKLERVILLE, NJ |
VIN pattern | 5XXGN4A72CGXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
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Transmission type | |
Vehicle speed | 0 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
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