Issue ID | 1270233 |
Internal NHTSA # | 10850847 |
Manufacurer | Kia Motors America |
Brand | KIA |
Model | OPTIMA |
Model Year | 2014 |
File date | 15/02/16 |
Component | ENGINE |
Product type code | VEHICLE |
Description of the problem | Less than 30,000 and my engine is shot! I took my car for service in january 2016, told them i was seeing black smoke and i was told it was nothing. I actually was told to put fuel injector cleaner in with every fill-up. I continued to have the problem and took it back in february 15, 2016. Now they say i have sludge in my engine and warranty won't cover, because we used the wrong oil doing our own oil changes. I provided copies of the pages from the owner's manual showing that we used the correct oil, but no luck. After a week i was told the engine would be replaced via a "goodwill gesture", but a rental will not be covered. I was also told my car would be out within 7 days.... Ffwd 35 days... Still no car and when i get someone on the phone from the service dept, i'm given the run-around and promised that i will be called back within a few hours with an update. Well, it's been 96 hours this time and i'm still waiting. Not only do you not have calls returned, emails are not responded to either. This has been the worst experience with a service department ever. Thankfully i only kept the rental that they made me pay for 15 days. (i still believe i deserve reimbursement for it.) |
Vehicle Mileage at Failure | 28000 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | ORANGE PARK, FL |
VIN pattern | XXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |