Issue ID | 1662511 |
Internal NHTSA # | 11325573 |
Manufacurer | Kia Motors America |
Brand | KIA |
Model | SORENTO |
Model Year | 2014 |
File date | 07/04/20 |
Component | SERVICE BRAKES |
Product type code | VEHICLE |
Description of the problem | My troubles began on april 6, 2020 when my abs light came on. I had never had this issue in any prior vehicle therefore even though we where at the height of a worldwide pandemic i immediately called the kia dealership where i have my vehicle serviced. I was able to get an appointment for the next morning. I was regrettably informed that my left rear abs sensor had failed and would need to be replaced. Including the cost of the oil change, this repair cost me $657. 35. Then on april 22, 2020,my check engine light came on. Once again, i immediately scheduled and appointment at the kia dealership in delray beach, fl for the next morning. Soon thereafter i was advised that my fuel tank sensor had failed. This cost me $463. 61. On may 5, 2020, to my surprise my abs light came on again. I scheduled an appointment with the kia dealership in delray beach, fl for the next morning. I was soon informed that my right abs sensor had failed. This repair cost me $513. 32. I have reached out to kia consumer affairs on several occasions regarding my dispute, however, on each occasion i have been met with adversity. My dispute is not with kia's warranty however, each time i have spoken with kia's management and/or customer service representatives they continue to advise me that my warranty has expired so there is nothing they can do. My issue is, that their sensors are faulty. Specifically, the rear abs sensors. These sensors should not have failed like this. Kia has continued to have issues with the abs sensors. Kia should not be shifting the blame and cost of their faulty parts onto their consumers. During my last call with [xxx], a manager at kia motors in irvine, california; i was asked how many kia's i owned. When i advised him that this was my first and will now be my last kia, he told me that i am not a loyal customer and i have no warranty so there is nothing kia motors can do. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). |
Vehicle Mileage at Failure | |
Number of Occurences | 1 |
Source of the issue | NHTSA WEB SITE |
City and State | BOYNTON BEACH, FL |
VIN pattern | 5XYKT4A67EGXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | 4 |
Drive train type | FWD |
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DoT tire identifier | |
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Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
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