Issue ID | 1473890 |
Internal NHTSA # | 11101439 |
Manufacurer | Kia Motors America |
Brand | KIA |
Model | SORENTO |
Model Year | 2017 |
File date | 09/05/18 |
Component | SERVICE BRAKES |
Product type code | VEHICLE |
Description of the problem | On may 9, 2018 i was driving my vehicle when for no reason at all the aeb system alarm sounded and locked up all 4 wheels. The roads were wet and it was raining lightly. I was traveling aprox 40mph and was not braking at the time. When this happened i could not get them to release. I tried accelerating which only revved the engine. I also tried tapping the brakes which did nothing. This resulted in someone rear ending me. When the vehicle rear ended me that is when the brakes released. I had the vehicle towed to the dealership where i purchased it from. Since then the dealership has inspected it per kia's instruction and kia sent an engineer out on june 7th to retrieve the date from the edr. I was told by an individual at the body shop for the dealership that the edr showed no information and that the techs have found nothing wrong with my vehicle. I had been in communication with a man named alex vilalpando from kia usa prior to them sending someone out and have left him several messages trying to find out what is wrong with my vehicle. I am also aware of 2 technical service bulletins regarding the aeb system but was told by the auto body worker that they said they did not apply to what happened. I am skeptical to take this vehicle back for fear that it will happen again. There is no possible way that the vehicles computer system or edr showed nothing when its obvious something happened. I also requested a copy of the edr findings and have yet to receive anything. I am getting no help or answers from kia and dont know what else to do. I have paid out of pocket for a rental car and again am getting no help from kia. This is a serious problem and no one is giving me any answers. I tried contacting kia again today and each time i got someone on the phone and they started reading the notes i was hung up on this happened 3 times. |
Vehicle Mileage at Failure | 15000 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | EAST TROY, WI |
VIN pattern | 5XYPHDA59HGXXXXXX |
Was vehicle invloved in a crash? | Y |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | Y |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | 1 |
No. of fatalities | 0 |
Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 40 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |