Issue ID | 1590958 |
Internal NHTSA # | 11243052 |
Manufacurer | Kia Motors America |
Brand | KIA |
Model | SOUL |
Model Year | 2014 |
File date | 22/10/18 |
Component | ENGINE |
Product type code | VEHICLE |
Description of the problem | On 10/22/2018, while driving my 2014 kia 2. 0l gid soul, at or under 60 mph on a paved highway, moving in a straight line, i heard a clunk and the engine died at 128,048 miles. This vehicle was purchased new. All maintenance was conducted at only 2 kia dealerships while under warranty. The vehicle was towed to the primary dealership but had to towed to storage several days until i returned . It was subsequently towed back to the dealership- now under new ownership. I requested a diagnosis of the engine failure but it was not done, reason unknown, so i ordered an engine replacement. The vehicle was in the shop april 10 to june 25, 2019, at which time i turned in my rental car and paid for the engine- again, not receiving a report as to why the engine failed in a catastrophic manner. Between 5/22/2019 and 7/30/2019, i attempted to communicate with kia usa by phone and emails to consumer affairs. On 7/30/2019, during a phone conversation, representative brandon offered a reimbursement of $750 for rental and towing fees in lieu of discussing something reasonable to the costs totaling $8,193. 43. He was to call me back on or about 8/02/2019 but has not. Today, 8/10/2019, i went to add a message to (kia) case number 13186735, only to learn that "this case has already been closed..." i believe that kia is attempting to avid reimbursing me for a loss not my fault. Records and correspondence are available. (-end-) |
Vehicle Mileage at Failure | 128048 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | SOAP LAKE, WA |
VIN pattern | KNDJP3A52E7XXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 60 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |