Issue ID | 1600620 |
Internal NHTSA # | 11255263 |
Manufacurer | Kia Motors America |
Brand | KIA |
Model | SOUL |
Model Year | 2014 |
File date | 30/08/19 |
Component | ENGINE |
Product type code | VEHICLE |
Description of the problem | I took the car into kia dealership in cape coral, fl. Engine light on. The car kept stalling and would lose all power while driving. I wanted service done on it and all recalls fixed. They fixed recalls and put a new catalytic converter in it to solve the engine from stalling and lose power. They told me the car was fixed. I picked it up and drove it on the hwy and it stalled at 75mph and totally had nothing and had to maneuver the car off the hwy with my grand kids in the car. I managed to get it started to get it home and it stalled again at all the stop signs and was almost t-boned from the side. It happens when the converter heats up and the fuel is not feed into engine right. It was towed back to kia and they told me the engine has metal shavings in the oil from the convert getting hot. I cant believe they let me drive this car off the lot knowing that there is a recall # sc176... I almost got killed with my family in the car. I spoke with corporate and they refuse to help me even though the recall exists!! I was hung up on during the conversation with a consumer affairs mgr. Named kayla... She told me the car is out of warranty and i would have to pay for a new engine! Recall# sc176!! I need help! The car is still at the dealership since my family was in the car when it kept dying on the road and we almost was killed or in a very serious accident. Kia is not honoring sc176 even though it states on my invoice that the car needs a new engine because of the converter failure. Its printed on the invoice with the work that was done on it. Engine light is still active and the car sits. I took the car into kia to service it and all they did was the oil change w metal.... And converter recall. But it was to late the damage has been done from the recalls overheating. They say its not throwing the right code for a new engine so they wont fix it. I talked to 3 people . |
Vehicle Mileage at Failure | 104656 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | CAPE CORAL, FL |
VIN pattern | KNDJN2A22E7XXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 75 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |