Issue ID | 1604349 |
Internal NHTSA # | 11257998 |
Manufacurer | Kia Motors America |
Brand | KIA |
Model | SOUL |
Model Year | 2014 |
File date | 29/08/19 |
Component | ENGINE |
Product type code | VEHICLE |
Description of the problem | Tl* the contact owns a 2014 kia soul. The contact received a recall notice for nhtsa campaign number: 19v120000 (engine and engine cooling). The contact stated that the check engine indicator illuminated and the vehicle shook while on a trip to work. The vehicle was towed to youngblood kia (3525 s campbell ave, springfield, mo 65807, (417) 882-3838) where the contact was informed that since the vehicle was not maintained well and no error codes were found, they would not cover the recall repair. The dealer was contacted again and stated that the spark plugs failed and the repair was not covered under the recall. The contact retrieved paperwork who then stated that the battery was dead. The battery was recharged; however, the catalytic converter was damaged. The vehicle was still at the dealer and had not been repaired. The manufacturer was called and provided a case number. The manufacturer stated that they would speak with the dealer and refer the case to a higher up official. The contact was informed that since the warranty expired under the original owner and no error codes were found, they would not cover the recall repairs. The failure mileage was 108,037. |
Vehicle Mileage at Failure | 108037 |
Number of Occurences | |
Source of the issue | HOTLINE VOQ |
City and State | SPRINGFIELD, MO |
VIN pattern | KNDJN2A22E7XXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
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DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
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