Issue ID | 1651894 |
Internal NHTSA # | 11317766 |
Manufacurer | Kia Motors America |
Brand | KIA |
Model | SOUL |
Model Year | 2014 |
File date | 20/02/20 |
Component | ENGINE |
Product type code | VEHICLE |
Description of the problem | I purchased a 2014 kia soul from doug smith autoplex on 11-19-2019. The car purchase included a 3 month/3,000 mile warranty i called in on 12-12-2019 to schedule an appointment with service to inspect a noise from the engine. The appointment was scheduled for 12-20-2019, i added a quart of oil to the engine. 12-20-2019, i went to the appointment. Rick larsen test drove the car and filled the radiator fluid. Rick told me to come back if the noise returned. Rick did not run any diagnostic tests. The scheduled appointment was covered under the warranty offered at the time of purchase. 02-14-2020 i added another 12 quart oil and filled the windshield fluid. A noise returned to the engine on 02-20-2020. I called at 2pm on to schedule an appointment for service. The service department set the appointment for friday 02-21-2020. The engine seized with no warning lights ever coming on prior to it seizing 02-20-2020 evening on i-15 freeway southbound @5:40pm. The kia soul was immediately towed to the doug smith dealership by john's towing. I was accused by the sales mgr ed of doing a faulty job of an oil change and that the oil had run out all over the undercarriage. I was later told by the same sales mgr ed, that the seal on the oil plug and filter had never been broken. |
Vehicle Mileage at Failure | 100309 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | DRAPER, UT |
VIN pattern | KNDJP3A59E7XXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 50 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |