Issue ID | 1544638 |
Internal NHTSA # | 11185098 |
Manufacurer | Kia Motors America |
Brand | KIA |
Model | SOUL |
Model Year | 2014 |
File date | 22/05/18 |
Component | UNKNOWN OR OTHER |
Product type code | VEHICLE |
Description of the problem | On may 15th 2018 i called down to felton holly kia and asked to speak with someone who could tell me whether i still had a warranty on my car. I was transported to the finance department and i spoke with a young lady who informed me that i had the kia basic warranty as well as an extended warranty. I explained to the young lady i was having problem with my car and she stated "oh you should be fine with no charges being you have both warranties, let me transfer you to the supervisor in the parts department". I spoke with the supervisor in the parts to department and explained to him that my car was stalling out evert time i slowed down or was at a stop. He stated he had to look up to see what type of warranty i had and then he returned to the phone and stated you should be fine and he ask if i could bring the car in right now. I informed him that i was in townsend which is approximately 45 minute to an hour away, he stated that his man got off at 4:30 pm and asked if i could bring the car in on saturday morning may 19th at 10:00am. I stated that would be fine. I took the car in on saturday morning and the car was put on a machine to find out what was the problem and i was told that the crank sensor and the catalytic converter were bad. The parts supervisor informed that he did not believe that the catalytic converter was covered under warranty that he seem on record but i proceed to inform him that i also had an extended warranty as well and i was informed that everything should be fine without any charge to me. The parts supervisor then said" just wait for a call on monday from the service department supervisor and he will let you know whether the parts would be covered" long story short, i received a phone call on monday may 22nd 2019 from the service department supervisor stating he had good news and some bad news. Bad news neither part was covered and owed $221. 73. |
Vehicle Mileage at Failure | 87000 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | MAGNOLIA, DE |
VIN pattern | KNDJN2A27E7XXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 60 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |