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2016 Kia SOUL Air Bags Problems, Complaints and Defects

Issue ID	1711552
Internal NHTSA #	11383822
Manufacurer	Kia Motors America
Brand	KIA
Model	SOUL
Model Year	2016
File date	24/11/20
Component	AIR BAGS
Product type code	VEHICLE
Description of the problem	The crash at about 2:30am early tuesday morning on nov. 24, 2020, on her way home from her nearby 2nd shift job, my wife's 2016 kia sol was hit hard on the driver's side by a car being pursued by police. Luckily, and possibly because my wife is short and sits high, she appears uninjured although visibly shaken and very nervous about night driving. My wife had pulled her car over to the right side of the 4+ lane road when she heard sirens. While pulled over with the car running and her foot on the brake, the perpetrator's vehicle crashed into the driver's side and pushed her car several feet further to the right, crumpling the doors and breaking off the left rear wheel and suspension from the impact. The police report showed that the perpetrator's vehicle approached her car from the front left, but the vehicle hit the very short kia squarely and only in the two driver's side doors with no damage to the front or rear fenders. Clearly not sideswiped where the entire side would have been damaged. Allstate insurance totaled the car and photos from the accident scene and towing yard are attached, as is the police report. No airbags deployed! None of the kia's airbags deployed. We bought the car new in late 2015 and it has been completely serviced since then at the original kia dealer. They recently updated the car's computer under a kia recall. On dec. 4, 2020, i contacted the kia consumer assistance center (kaylee c at 949-468-4689) and asked why the airbags failed. After looking at photos i sent her and from the copart lot, she quickly said the car was "sideswiped and not hit hard enough to deploy the airbags". Her response was protecting kia line as any review of the photos shows that he car was hit from the side very hard and not sideswiped. I ask that nhtsa investigate this incident as it's unlikely that only my vehicle has this potentially fatal flaw.
Vehicle Mileage at Failure	35911
Number of Occurences
Source of the issue	NHTSA WEB SITE
City and State	CINCINNATI, OH
VIN pattern	KNDJX3A52G7XXXXXX
Was vehicle invloved in a crash?	Y
Was vehicle involved in a fire?	N
Was incedent reported to police?	Y
Was medical attention required?	N
Was part original equipment?
No. of injured persons
No. of fatalities
Date of purchase	30/06/24
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders
Drive train type
Transmission type
Vehicle speed	0
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

1FMCU59H58KA79944 WBAYG42050DW89428 WDD2073342F326173 KNADC22123S260532 WVWZZZ1JZ2W150872 JF1GP7LC5EG105938 VF654ANA000008044 WDB12305322006663 Y6D21093050011034 KNDPCCAC9E7652503 4JGBB72E19A482954 1HD1LP31XLB413298

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2016 Kia SOUL Air Bags Problems, Complaints and Defects, Recalls and Failures

2016 Kia SOUL Air Bags Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?