Issue ID | 1710220 |
Internal NHTSA # | 11382874 |
Manufacurer | Kia Motors America |
Brand | KIA |
Model | SOUL |
Model Year | 2016 |
File date | 27/11/20 |
Component | ENGINE |
Product type code | VEHICLE |
Description of the problem | Kia issued a recall for a software update. After having a kia dealer install the software update my 2016 kia soul began experiencing engine stalling. This was immediately after leaving the dealership. I took the vehicle back to the dealer and they informed me that the catalytic converter was damaged, causing my issue. They are also claiming no error codes have been detected, even though my check engine light illuminated before and after the software update. My engine also had a knock before the software updated. The knock occurred during acceleration and deceleration. The dealership refuses to check for engine damage, even though the software recall states they will repair engine damage caused by the faulty software. There are also recalls on similar year kia soul vehicles that involve the faulty software and catalytic converter damage. This vehicle condition is dangerous and is going to get people injured or killed. |
Vehicle Mileage at Failure | 115000 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | WEST CARROLLTON, OH |
VIN pattern | KNDJP3A53G7XXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 30/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 65 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |