Issue ID | 1567156 |
Internal NHTSA # | 11209691 |
Manufacurer | Kia Motors America |
Brand | KIA |
Model | SOUL |
Model Year | 2016 |
File date | 14/05/19 |
Component | UNKNOWN OR OTHER |
Product type code | VEHICLE |
Description of the problem | I got a recall notice (nhtsa recall#19v120). Before i could get it looked at and corrected, i had a problem with the car. I was on an interchange between highways and the car would barely move. I had it towed to the kia dealer i bought it from. The service advisor called the next day and told me my catalytic converter was totally plugged up. It says in my recall notice that a malfunction indicator lamp "may: illuminate. My mil did not illuminate. And because of this and the "computer " showed no code that they wouldn't cover it under the recall. Now i am very irritated. I don't care that my mil lamp wasn't illuminated, i don't care that it didn't show a code, it says right on my recall notice that they will upgrade my cop ecu logic to prevent overheating of the catalytic converter. Evidently the damage to my converter was done before i could have the upgrade done. Now the device advisor told me that the computer showed no codes, so i'm curious how they new it was tha catalytic converter. I would say that there is either a problem with the computer system or kia is running some kind of a scam. The service advisor told me it would cost me over 1200 dollars plus the tow bill to fix the car, total of 1400 + dollars. I don't think it's right that i have to pay for a consumer safety recall. If i would have been on the highway doing 70 mph when this happened my wife and i could have easily been killed. I thank god this didn't happen.. I talked to the service advisor and he told me that the computer showed absolutely no codes at all. According to that my car should be running fine, but it is not. Something is wrong in the computer system to not show anything and my converter is plugged. This just is not right. I would appreciate some action on this issue. I have a case number through kia for this issue. Case number is13177167. They said they could do nothing about it. |
Vehicle Mileage at Failure | 129129 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | CEDAR SPRINGS, MI |
VIN pattern | KNDJN2A28G7XXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 30/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 30 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
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Dealer's city | |
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