Issue ID | 1708794 |
Internal NHTSA # | 11377917 |
Manufacurer | Kia Motors America |
Brand | KIA |
Model | SOUL |
Model Year | 2016 |
File date | 02/10/20 |
Component | UNKNOWN OR OTHER |
Product type code | VEHICLE |
Description of the problem | I have not had a safety failure yet, just to clarify. I bought the car certified in october. It revs up to 2,500 - 3,000 upon startup, loud enough for a neighbor to come over and tell me to get it checked out. It hard-idles and shudders when it's stopped. I'm very concerned about it being unreliable, but more worried about it being unsafe with the revving. After three visits to the dealership for these issues, i'm told it's due to a bad software update from before i bought the car. They can't/won't tell me details on the update, but say that i'm lucky my car is still running because it put a lot of cars "out of commission". Because it's still running, the dealership and manufacturer are refusing to help me (no fix is available, and they've refused a refund or replacement). I just need a safe and reliable car. I refuse to simply trade it in and pass the problem along to someone else. Kia did not disclose the software issue in advance and isn't backing their product. I wonder how many other people have been affected. |
Vehicle Mileage at Failure | 54500 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | KINGWOOD, WV |
VIN pattern | KNDJN2A29G7XXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 30/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 0 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |