Issue ID | 1715711 |
Internal NHTSA # | 11386767 |
Manufacurer | Kia Motors America |
Brand | KIA |
Model | SOUL |
Model Year | 2020 |
File date | 31/10/19 |
Component | ENGINE |
Product type code | VEHICLE |
Description of the problem | I started experiencing slipping under the 9k mileage mark while accelerating. Recently around 25k, while getting an oil change, the dealership said there was an update required for the transmission that needed to be loaded to the computer. About 300 miles after that update, while in park, my engine shut off, followed by the engine light coming on, then the oil light and the battery light. This has happened several times recently in several weather conditions, and after several different previous driving distances. I called the dealership and they were unable to recreate the issue. I brought it back a few times and i recreated the issue and they documented it, but they were unable to get a tech to come out and read the codes. I brought it back again and they were still unable to locate any issues. I asked if they had checked the transmission, but they said that they had not. I received a letter in the mail from kia saying that there was a known issue with the transmission and that if it was turning off the engine that it may need replacing. I called the dealership and let them know that i wanted them to verify there weren't shavings in the transmission as it should have been one of the diagnostics run. They said to bring it back in and they would have their techs run more tests. I am still waiting to find out the issue. |
Vehicle Mileage at Failure | 8500 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | GREELEY, CO |
VIN pattern | KNDJ23AU2L7XXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 01/07/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 0 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |