Issue ID | 1641852 |
Internal NHTSA # | 11307321 |
Manufacurer | Kia Motors America |
Brand | KIA |
Model | SOUL |
Model Year | 2020 |
File date | 30/01/20 |
Component | VEHICLE SPEED CONTROL |
Product type code | VEHICLE |
Description of the problem | The date listed below is the day i took my kia soul in for the 2nd time for surging and jerking. I found out the 3rd of february this past monday it has a bad transmission and needs replaced. They originally wanted to send me home yet again after this problem until my dad stepped in and told them to figure the problem out and just doing some "adjustment " to the engine and transmission isn't goi ng to fix the actual problem. My car has been in the shop 3 times now and i've had a loaner in total of 10 days split between all the issues with my "new" car. I bought this car because i loved it and now i cant stand it thinking i might get stranded with my kids somewhere in the cold. I want my money back or a new car. This is the 2nd time i'm posting a problem on here the first time was because of the radio going in and out of a black screen and freezing. I took it in for that and all they did was again hit a reset button and showed me how to reset it myself so i dont have to being it in again for the same issue. Sorry but it's not my job to fix this issue i wasnt happy with that statement either. And now the transmission issue in twice for that and not to mention all the lies i've caught the dealership saying to me. I've done my research and know people in the industry i dont take being lied to for easily when i'm spending over 25 grand on something. I have videos to prove what was going on since they were saying it wouldn't repeat the problem but i'm not able to attach them here. |
Vehicle Mileage at Failure | 5000 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | GENESEO, IL |
VIN pattern | KNDJ33AU4L7XXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 01/07/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |