Issue ID | 1591530 |
Internal NHTSA # | 11243454 |
Manufacurer | Kia Motors America |
Brand | KIA |
Model | SPORTAGE |
Model Year | 2018 |
File date | 09/08/19 |
Component | UNKNOWN OR OTHER |
Product type code | VEHICLE |
Description of the problem | Addendum # 2 from original complaint and response through senator marco rubio office. 1st addendum dated august 9 2019. Husband arrived at courtesy kia and as expected, no loaner vehicle. Finally i reached the sales manager and explained how disgusting it would be for a disabled man who is paying for a defective car and promised a loaner to have to call uber. He agreed to loan one under "test drive" guise. Friday 9,2019 heard nothing about our car. We called at 4:30. Fernando stated that they had it in back and did not know what was wrong with it. Saturday 10,2019.. 1:45, jenny the service advisor called and stated that our car was ready " we put a ksds wiring harness". No further explanation. Not even via email. The service ticket on states... Engine noise pass, put wiring harness jumper. I looked at the protocol on nhtsa site. It states clearly. The car must be hooked up to internet everyday and a 21 step procedure to check for engine noise. On the service ticket, mileage was identical in and out. How do you really test a car without driving it. This was a rush job on their part... Employees pretending to not know about this massive defect. The 26 page document attached speaks volumes. We asked for a photo of the wiring harness that was damaged. They refused, they also stated that it is being sent back to the manufacturer. Meanwhile... Two disabled persons get to drive in fear, live in fear and pay for a defective engine/car and was scammed by citrus kia, kia motors, kia america. Attorneys general, states attorneys, senators, please hold kia accountable. Please make them actually show up in front of congress ♿ plant city.... Per the document. Everyday doesn't mean , day and half. |
Vehicle Mileage at Failure | 9400 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | PLANT CITY, FL |
VIN pattern | KNDPM3AC0J7XXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 30/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 0 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |