Issue ID | 1409013 |
Internal NHTSA # | 11024701 |
Manufacurer | Ford Motor Company |
Brand | LINCOLN |
Model | MKX |
Model Year | 2017 |
File date | 24/08/17 |
Component | ELECTRICAL SYSTEM:BATTERY |
Product type code | VEHICLE |
Description of the problem | Tl* the contact owns a 2017 lincoln mkx. The contact stated that the vehicle was designed to have a tow mode, which would allow the vehicle to tow. While the 39,000 lbs vehicle was towing a 50,000 lbs rv, the vehicle's battery failed. The vehicle was designed to go into park mode, which locked all four tires when the battery failed. Once the vehicle went into park mode, it caused the vehicle to be dragged by the rv for several miles. The contact stated that the park mode feature should not occur since the vehicle was in neutral when in tow mode. The contact called camelback ford (1330 e camelback road, phoenix, az 85014; 602-635-7551) and was informed that the vehicle functioned as expected according to the design of the feature. The manufacturer was made aware of the issue, but the contact did not receive a response. The approximate failure mileage was 22,000. |
Vehicle Mileage at Failure | 22000 |
Number of Occurences | |
Source of the issue | HOTLINE VOQ |
City and State | CHANDLER, AZ |
VIN pattern | 2LMPJ8LR5HBXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |