Issue ID | 397374 |
Internal NHTSA # | 10002677 |
Manufacurer | Ford Motor Company |
Brand | LINCOLN |
Model | NAVIGATOR |
Model Year | 1998 |
File date | 11/01/00 |
Component | ELECTRICAL SYSTEM |
Product type code | VEHICLE |
Description of the problem | Spark plugs!! I have a 98 lincoln navigator, i just had a 60,000 mile service completed on it 3,000 miles ago. The truck was sputtering and stalling out in traffic, the lincoln dealership assured me it was a hose egr/pcv, i can't really recall which. They replaced the hose along with the service. I deploy to korea in sep 02', and i get a call from my wife the truck is doing the same thing. So she takes it to a different lincoln dealership, they inform her that a spark plug is rusted and frozen in the head assy. They also inform her that the upper half is broken off, and the lower half is still in the head. I call to ask is this something that should have been caught on one the regular services, and he said "maybe". That is all he would say , he said he could not comment on what another dealership should have done. So i'm getting nowhere, but out of $14-$1,500. My complaint is that how is something like this suppose to caught if no one ever checks under the spark plug covers even for condition and security. I had this truck checked before i left so i would feel good that my wife and kids wre in a reliabl/safe vehicle, when in fact that truck could of stalled out when she was passing or even caught on fire or something. That is my complaint. |
Vehicle Mileage at Failure | 60000 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | JACKSONVILLE, NC |
VIN pattern | 5LMRU27L2WLXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 11/03/02 |
Was original owner? | N |
Anti-lock brakes | Y |
Cruise control | Y |
Number of cylinders | 8 |
Drive train type | RWD |
Transmission type | AUTO |
Vehicle speed | |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |