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2017 Mazda CX-5 Service Brakes Problems, Complaints and Defects

Issue ID	1394405
Internal NHTSA #	11010416
Manufacurer	Mazda Motor Corp.
Brand	MAZDA
Model	CX-5
Model Year	2017
File date	21/07/17
Component	SERVICE BRAKES
Product type code	VEHICLE
Description of the problem	according to consumer reports (aug. 2017, page 58, last paragraph) the mazda's new cx-5's forward collision warning with low-speed automatic emergency braking standard should be applauded. These features malfunctions in las vegas during hot weather. Mazda knows about the problem and has no fix. We bought a mazda cx-5 on june 9, 2017. While driving on the freeway on july 21, 2017 the car quit working properly and we had three warning messages come up on the dashboard: 1. Smart city brake support malfunction 2. Smart brake system malfunction 3. Forward camera malfunction. Had i not been paying close attention while using the cruise control the car might have rear-ended the car in front at 60 mph. The dealer service staff i talked to on the phone when i got home said that mazda knew about the failures. Mazda said these errors are caused by excessive heat and mazda has had many complaints in many locations. There is presently no fix. It seems to work ok when the weather is cooler. These are safety features we purchased and they failed while we were driving in las vegas. The temperature was 104 at the time. Not excessive for las vegas nor other parts of the southwest desert. I currently have pictures of two of the warning messages that flashed on the dashboard and can be seen at https://photos. App. Goo. Gl/0mfdpf5wzvoux2sp2. This seems like a major flaw of the mazda cx-5 if their premier package safety features fails to work when the outside temperature is around 104. The car should not be recommended, or even sold, with these features until mazda gets this fixed. Maybe other mazda models have this flaw.
Vehicle Mileage at Failure	740
Number of Occurences
Source of the issue	NHTSA WEB SITE
City and State	NORTH LAS VEGAS, NV
VIN pattern	JM3KFADL2H0XXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?	N
Was part original equipment?
No. of injured persons
No. of fatalities
Date of purchase	29/06/24
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders
Drive train type
Transmission type
Vehicle speed	65
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

JF1BR9L95BG065938 KNADG411XA6662790 5HD1BWB145Y073119 VF7GJRHYB93315457 KMHDC51DP9U172994 WBA5N5104FD726699 WAUZZZ4G7JN090838 KM8J33A20GU232837 JMZKEK97800102269 JF1GM2321SB401386 SALLSAA249A206032 1C6SRFJP8SN580575

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2017 Mazda CX-5 Service Brakes Problems, Complaints and Defects, Recalls and Failures

2017 Mazda CX-5 Service Brakes Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?