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2017 Mercedes-benz METRIS Electrical System Software Recall


NHTSA Recall #	180289
NHTSA Compaign #	21V055000
MFG Compaign #	VSXHERMPOS
Manufacturer	Daimler Vans USA, LLC
Supplier	MERCEDES-BENZ
Brand	MERCEDES-BENZ
Model	METRIS
Model Year	2017
Component	ELECTRICAL SYSTEM:SOFTWARE
Date of notification	29/06/24
Begin date of manufacuring	29/06/24
End date of manufacturing	29/06/24
Type of recall	V
Recall initiator	MFR
Report received	05/02/21
Report created	08/02/21
Regulation part number
FMV safety standard number
Estimated number of affected units	84345
Defect summary	Daimler vans usa, llc (dvusa) is recalling certain 2016-2020 mercedes-benz metris and 2019-2020 mercedes-benz sprinter vehicles. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (ecall) in the event of a crash.
Consequence summary	Failure of the ecall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Corrective action	Dvusa will notify owners, and dealers will update the software communication module for the automatic emergency call system, free of charge. The recall is expected to begin april 6, 2021. Owners may contact dvusa customer service at 1-877-762-8267. Dvusa's number for this recall is vsxhermpos.
Recall notes	Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153).

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

KMFZCZ7KAJU551111 W0LGT8GSXE1028898 JTDKW92330J007165 VF610A366KD019201 WBABF51040EP12664 3C6UR5HL2EG301477 WVWZZZAUZEP557256 SALLPAMJ3TA324684 LGWFF3A56FB618786 WP0AA2A91MS205704 XTA219010D0126131 YS2K4X20001888261

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2017 Mercedes-benz METRIS Electrical System Software Recall

2017 Mercedes-benz METRIS Electrical System Software Recall

What is Recall?

What is Failure?

What is Defect?