Issue ID | 584129 |
Internal NHTSA # | 10154267 |
Manufacurer | FORD MOTOR COMPANY |
Brand | MERCURY |
Model | COUGAR |
Model Year | 1997 |
File date | 28/02/04 |
Component | ENGINE AND ENGINE COOLING |
Product type code | VEHICLE |
Description of the problem | Make: mercury model: cougar year: 1997 type: passenger car service bulletin number: 05n04 nhtsa item number: 10018959 summary description: extended coverage program 05n04 - extended coverage for composite intake manifold. This program is being provided as a settlement to a class action lawsuit. The terms of the settlement extend the coverage of the all-composite intake manifold to 7 years from the original warranty start date of the vehicle, with no limit on the number of miles that the vehicle has been driven. *tt on march 2, 2004, i sent a letter to ford motor company describing how the intake manifold on my 1997 mercury cougar had ruptured on feb. 28, 2004. After waiting a month and receiving no reply, i called their customer complaint line and described the problem. They told me that my vehicle did not qualify for a recall reimbursement, but gave no reason why. Since my daughter also owns a 1997 mercury cougar, i told her to have a mechanic check her intake manifold. The mechanic replaced her intake manifold at no charge since it had been recalled as per the above quoted statement. I called ford back with this information and they gave me the same reply. I wrote them a letter and they did not reply. I visited my local mercury dealer, from whom i had recently purchased a new vehicle and again was told that my vehicle does not qualify for the recall. I understand that this case went to court and the ruling was that ford had to pay every owner of vehicles with this defect a sum of $750. I have not been paid anything and ford refuses to give me any answer other than what they have already given. I still have the defective intake manifold in my possession and the repair bill for $1455. 28. *jb |
Vehicle Mileage at Failure | 45329 |
Number of Occurences | 1 |
Source of the issue | NHTSA WEB SITE |
City and State | HOUSTON, TX |
VIN pattern | 1MELM62W9VHXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | |
Was part original equipment? | |
No. of injured persons | 0 |
No. of fatalities | 0 |
Date of purchase | 05/05/01 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | Y |
Number of cylinders | 8 |
Drive train type | RWD |
Transmission type | AUTO |
Vehicle speed | 0 |
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