Issue ID | 454429 |
Internal NHTSA # | 10051309 |
Manufacurer | Ford Motor Company |
Brand | MERCURY |
Model | TOPAZ |
Model Year | 1993 |
File date | 23/03/02 |
Component | FUEL SYSTEM, GASOLINE:DELIVERY |
Product type code | VEHICLE |
Description of the problem | Sept 9, 2003 [xxx] ford motor company one american road dearborn, mi 48126 dear[xxx]: this letter to you comes after repeated attempts over the years to collect the $223. 30 claim past due and owed to me for the 2002 recall announcement and replacement of the tfi module. At lower levels, i have been treated very rudely, ignored, patronized and/or interminably rerouted and disconnected at ford and its settlement agents voicemail. There has been no response to the appeal sent and dated 4-17-03. However i searched and found the defective motor craft part that cochrans auto body in cheswick pa 15024 returned to me when they replaced it. Now i am returning it to you directly as positive proof that the work was performed on my 1993 mercury topaz vin # [xxx] and the $223. 30 claim is legitimate. Please promptly send me a check for $223. 30. All other required documentation has been in the hands of your settlement agent since march 23 2002. Thank you. Yours truly, [xxx] oct 21, 2003 follow up due to no response now there has been no response from you. Delivery was confirmed to your office of the defective motor craft part. Its difficult to reconcile customer disregard with fords quality is job 1 branding campaign! . Please disburse a check to me for $223. 30. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). |
Vehicle Mileage at Failure | |
Number of Occurences | 1 |
Source of the issue | NHTSA WEB SITE |
City and State | OAKMONT, PA |
VIN pattern | 1MEPM36X9PKXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 15/06/99 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | 4 |
Drive train type | FWD |
Transmission type | |
Vehicle speed | |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |