Issue ID | 1196513 |
Internal NHTSA # | 10731868 |
Manufacurer | Nissan North America, Inc. |
Brand | NISSAN |
Model | PATHFINDER |
Model Year | 2013 |
File date | 24/02/14 |
Component | AIR BAGS |
Product type code | VEHICLE |
Description of the problem | In may 2014, there was a nhtsa recall(14v-138) for the ocs system that "in the affected vehicles, the ocs software may incorrectly classify the passenger seat as empty when it is occupied by an adult." as a result of this safety issue, the possibility of failure of the airbag to deploy increases the risk of injury to the passenger. My nissan pathfinder, purchased june 2013 at airport nissan in cleveland, oh, was serviced for this recall in june 2014; however, the safety issue was not resolved by the software reprogramming and this issue continues in my vehicle to this day. My car has been in for service 9 times related to this issue as this safety concern was reported before the recall was issued, first reported february 2014. The airport nissan service dept has replaced the airbag control unit, replaced the seat frame, replaced both sensors, ensured proper torqueing and completed zero point calibrations per the service write ups and direction of nissan corporate. A complaint was filed with nissan north america and nissan regional diagnostic troubleshooter, bill mcray was sent to test my vehicle. The issue could not be reproduced during testing and no codes showed on the system. However, i have video of the light on while a passenger is in the seat from early 2014 up to july 2, 1015. Nissan consumer affairs dept ruled that they were not in a position to buy back my car and because my car is still in warranty, they would not offer assistance in purchasing a new pathfinder; even though they have not offered any other possible solutions to fix the safety concern. A certified letter was sent june 17, 2015, requesting assistance, to nissan north america - mr. Fred diaz, sr. Vp sales & marketing and operations, and mr. Jose munoz, executive vp, with an email copy also sent. A follow up phone call to the executive line was made june 30, 2015 with still no response received. |
Vehicle Mileage at Failure | 10000 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | NORTH ROYALTON, OH |
VIN pattern | 5N1AR2MM3DCXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | 0 |
No. of fatalities | 0 |
Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 30 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
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