Issue ID | 988860 |
Internal NHTSA # | 10520645 |
Manufacurer | Nissan North America, Inc. |
Brand | NISSAN |
Model | PATHFINDER |
Model Year | 2013 |
File date | 01/01/13 |
Component | AIR BAGS |
Product type code | VEHICLE |
Description of the problem | i brought the car on 6/14/13 to get the faulty air bag sensor done at the nissan dealership only to waste our time since they told me that "there was no recall on my vin and that everything was working fine." i explained again that the air bag off light would stay on when kids or my wife would seat on it. They said "it is a known glitch" but that everything works fine and "i should not worry about it." i contacted nissan immediately. I spoke to nissan costumer affairs "wesley" who said that would look into this to get the issue resolved. He also stated that he would contact the white plains dealer. Sounded great. He call me on 6/17/13 to tell me that indeed the dealer "did everything, they were supposed to do" and since there was no recall on my vin - than everything was ok. This is hysterical. I had actually received an email directly from nissan usa on 6/15/13 stating that "a review of our records indicates that the vehicle with the vehicle serial number listed above is involved in the recall as follows: occupant classification system (ocs) sensor. Please contact your nissan dealership for an appointment to have the recall repairs performed on your vehicle. These repairs are free of charge to you." he first sounded confused but then he proceeded to explain (as the dealership) that "if someone between 90 and 120 pounds sit on the passenger side - the light weight might not trigger the sensor." i asked him where i would be able to find this technical information in the owner's manual. He said that it would not be there. And what about the recall letter? I asked him if he could provided an official letter stating that indeed the air bag sensor light off is not an issue and/or a safety concern. Naturally, he replied that he could not provide such a letter. End of story, my lawyer-wife will now send a formal legal letter to file a complain with nissan. |
Vehicle Mileage at Failure | |
Number of Occurences | 1 |
Source of the issue | NHTSA WEB SITE |
City and State | NEW YORK, NY |
VIN pattern | 5N1AR2MM8DCXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | |
Was part original equipment? | |
No. of injured persons | 0 |
No. of fatalities | 0 |
Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | 6 |
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