Issue ID | 1383030 |
Internal NHTSA # | 10993690 |
Manufacurer | Nissan North America, Inc. |
Brand | NISSAN |
Model | ROGUE |
Model Year | 2012 |
File date | 01/06/17 |
Component | UNKNOWN OR OTHER |
Product type code | VEHICLE |
Description of the problem | Vehicle was stationary in residential garage with flat tire. Scissors type jack had never been used. When i used the jack on flat, stable surface at hard point on vehicle per owner's manual it bent moments after taking weight. I stepped back from vehicle for my own safety, jack buckled, and car fell. Luckily i was not injured and wheel with flat tire was still on hub so vehicle was not damaged. However, when i contacted nissan customer service (case #26836371) they informed me that they would not replace the jack as the car is no longer under warranty and had no process to escalate this safety issue that could be affecting other owners. A jack that fails immediately upon first use has to be due to a design, manufacturing, or metallurgical flaw. Attached photos show twisted jack and bent screw assembly. |
Vehicle Mileage at Failure | 70000 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | ANN ARBOR, MI |
VIN pattern | JN8AS5MV3CWXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 0 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |