Issue ID | 1051428 |
Internal NHTSA # | 10575286 |
Manufacurer | Chrysler (FCA US LLC) |
Brand | RAM |
Model | 1500 |
Model Year | 2013 |
File date | 20/05/13 |
Component | ELECTRICAL SYSTEM |
Product type code | VEHICLE |
Description of the problem | Instrument cluster failure while driving. Instrument cluster shuts down while driving and instrument cluster fails while driving. Instrument cluster so far has rebooted and returned to working condition but so far cluster has failed around 20+ times while driving. Unknown if instrument cluster will resume functioning after failure until it does restart. Secondary condition to entertainment cluster multiple failure. Entertainment console cluster replaced due to multiple failure of touch screen system. This failed to resolve the instrument cluster problem despite dealership assurances that it would. Instrument cluster being replaced now on truck. Truck 10 months old - multiple entertainment console failures & instrument cluster failures. Dealer unable to diagnose problem with instrument cluster making vehicle unsafe to drive due to possible instrument cluster failure. Unknown if this is a hardware problem, software problem or electrical problem. Numerous trips to dealership and speaking with ram customer service has failed to resolve issue. |
Vehicle Mileage at Failure | |
Number of Occurences | 1 |
Source of the issue | NHTSA WEB SITE |
City and State | GREENVILLE, WI |
VIN pattern | 1C6RR7LT5DSXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | |
Was part original equipment? | |
No. of injured persons | 0 |
No. of fatalities | 0 |
Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | 8 |
Drive train type | |
Transmission type | |
Vehicle speed | |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |